Ordering and Sales Information
All boards/kits are fully checked out prior to shipment. If your board(s) do not work on installation, the first course of action is to review the directions (this fixes 80% of problems). Next contact me by email and I will try to work you through any challenges (this can fix the most of the remainder). If need be I will request you return the board(s) and I will either repair and return or replace and return the item to you. To date I have only had to do the last twice with over 700 hundred boards in the field (less than 1%). Period of warranty is 90 days after shipment.
ERR Items: See ERR Page for information
Upgrades, Special Installations, and Repairs have a 90 day warranty. If you have a problem, contact me ASAP and I will try to work to find a solution. If need be, you may have to return the item for correction. If returned, there is no charge to correct a problem resulting from my work. I strive for 0% problems with many happy customers in the field. On these items, I will pay for the return to you. If a new problem arises beyond what I worked on, there may be additional charges and shipping.
We are rarely asked to accept returns. However, if you wish to return an unused item, we reserve the right to check it for operation and ensure it has not been used or damaged. Once that is done, there is a 20% restocking fee of the purchase price that will be returned when our checking is complete. If we find you have purchased an item from someone else, or it is old stock (not currently sold) there will be no refund. You are responsible for getting the item to us.
We ship most orders via First Class. With the exception of really large orders, the total weight is less than 13 oz, the maximum for a First Class item. All orders with a total merchandise value of $150 or more ship free in USA. This applies to the standard products (not upgrades/repairs/installs). If you live outside the US we will advise on ship costs, if any, prior to accepting your order. Shipments generally go out the next weekday. Custom work can take a bit longer! Our local USPOs are not open on Saturday so we have to wait until Monday for a Friday order. If there is any problem with the shipment we will email you with the status. Shipping times can vary from 2 – 8 business days via USPS depending on the package destination (please don’t expect us to hurry the USPS!). If you need an item faster, we can ship overnight at your expense. Foreign orders are accepted, but will likely require additional time and expense to process; your total cost will be provided prior to accepting your order. Most orders are shipped from Grawn, MI 49637. We travel to York, PA and other locations and typically take stock items with us and shipping may take an additional day until we get to a destination. On occasion, I get a large order including special purchases of wire, heavy duty supplies, etc. These will require additional shipping and time.
We have a booth in the Orange Hall Row DD at the TCA York Show in October and April. We are partially retired and do travel to see the USA. If we receive your order while traveling, we will advise on what stock we have with us (usually most) and what will be shipped when we get home.
The easiest method of payment is via PayPal. Both parties gain protection through this service. In addition, it is much easier for us when we receive an order form to add any discounts you may qualify for and then bill the lower value via PayPal. We also accept personal checks, money orders, and credit cards to our address. Do Not send credit card information through email!!
Payment for Repairs
Due upon billing. After 30 days payment delinquency, the repaired item may be sold to recoup expenses.